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Terms & Conditions

Terms and Conditions

We value the trust you place in Mothercare. That's why we insist upon your reading these Terms of Use carefully. The Terms and Conditions and policies about Privacy, Fees, Payments, Promotions, Delivery, Returns and Refund together shall form the entire Terms of Use.

  1. What is this Document?

    1. These terms of use, read together with the (i) Privacy Policy, (ii) Fee and Payment Policy, (Iii) Delivery Policy, (Iv) Promotions Policy, And (V) Return and Refund Policy constitute a legal and binding agreement between you and Reliance Brands Limited, a company incorporated under the laws of India, having its registered office at 5th Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai City, Maharashtra – 400002, India ("Mothercare").

    2. The Terms of Use, inter alia, provides the terms that govern your access to use (i) Mothercare’s website, and its mobile and tablet applications (“Platforms”), (iii) Mothercare’s online lifestyle, fashion and electronics solutions, which inter alia facilitates the purchase of electronics, lifestyle, fashion merchandise and such other products sold by Mothercare (“Products”) through the Platforms, and (iv) and any other service that may be provided by Mothercare from time to time (collectively referred to as the “Services”).

    3. You hereby understand and agree that the Terms of Use form a binding contract between Mothercare and anyone who accesses, browses, or purchases the Products and uses the Services in any manner (“User”) and accordingly, you hereby agree to be bound by the terms contained in the Terms of Use. If you do not agree to the terms contained in the Terms of Use, you are advised not to proceed with purchasing the Products or using the Services. The terms contained in the Terms of Use shall be accepted without modification. The use of the Services would constitute acceptance of the terms of the Terms of Use.

  2. Terms and Conditions Applicable to Users

    1. Users must be 18 years of age or older to register, or visit or use the Services in any manner. By registering, visiting or using the Services, you hereby represent and warrant to Mothercare that you are 18 years of age or older, and that you have the right, authority and capacity to use the Services, and agree to abide by the Terms of Use. If a User is below 18 years of age, it is assumed that he/she is using/browsing the Platforms under the supervision of his/her parent or legal guardian and that such User’s parent or legal guardian has read and agrees to the terms of this Terms of Use, including terms of purchase of Products, on behalf of the minor User. Should Mothercare be made aware that a User is under the age of 18 and is using/browsing the Platforms without the supervision of his/her parent or legal guardian, Mothercare reserves the right to deactivate such User’s account without further notice.

    2. The Terms of Use are governed by the provisions of Indian law, including, but not limited to:

      1. the Indian Contract Act, 1872;

      2. the Information Technology Act, 2000;

      3. the rules, regulations, guidelines and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”) and;

      4. the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Rules”).

    3. The contents of Services, information, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of the content on the Platforms or any of the other Services are the property of Mothercare, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors and sister companies, as the case may be (“Mothercare Content”), and are protected under copyright, trademark and other applicable laws. You shall not modify the Mothercare Content or reproduce, display, publicly perform, distribute, reverse engineer or otherwise use the Mothercare Content in any way for any public or commercial purpose or for personal gain.

    4. Mothercare authorises you to view and access the Mothercare Content solely for identifying Products, carrying out purchases of Products and processing returns and refunds, in accordance with Return and Refund Policy, if any. Mothercare, therefore, grants you a limited, revocable permission to access and use the Services. This permission does not include a permission for carrying out any resale of the Products or commercial use of the Mothercare Content, any collection and use of product listings, description, or prices, and, any derivative use of the Platforms or of Mothercare Content. 

    5. As means to assist the Users in identifying the Products of their choice, Mothercare provides visual representations on the Platforms including graphics, illustrations, photographs, images, videos, charts, screenshots, infographics and other visual aids. While reasonable efforts are made to provide accurate visual representations, Mothercare disclaims any guarantee or warranty of exactness of such visual representation or description of the Product, with the actual Product ultimately delivered to Users. The appearance of the Product when delivered may vary for various reasons.

    6. Users may make purchases on the Platforms. For the purposes of identifying a User, Mothercare may, from time to time, collect certain personally identifiable information such as your first name and last name, email address, mobile phone number, postal address, other contact information, demographic profile, etc. Users may also register themselves on the Platforms. Registration on the Platforms is one-time and you are required to remember your username and password and keep the same confidential. In the event where you have misplaced your username and password details, you can retrieve and change the same using the “forgot username/password” option on the Platforms.

    7. The User shall assume all risks, liabilities, and consequences if his/her account has been accessed illegally or without authorisation through means such as hacking and if through such unauthorised access, a purchase of Products has been made through the Services. It is specifically clarified that payments of monies towards any Products purchased through the Services by unauthorised or illegal use of the User’s account shall entirely be borne by the User.

    8. Display of Products for purchase on the Platforms is merely an invitation to offer. An order placed by a User for purchase of a Product constitutes an offer. All orders placed by Users on the Platforms are subject to the availability of such Product, Mothercare’s acceptance of the User’s offer and the User’s continued adherence to the terms of the Terms of Use.

    9. You agree to maintain and promptly update all data provided by you and to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current, incomplete, or if Mothercare has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, not current, incomplete, or not in accordance with the terms of the Terms of Use, Mothercare reserves the right to indefinitely suspend, terminate or block your access to the Platforms, and refuse to provide you with access to the Platforms in future.

    10. All rights and liabilities of Mothercare with respect to any Services to be provided by it shall be restricted to the scope of the Terms of Use. In addition to the Terms of Use, you shall also ensure that you are in compliance with the terms and conditions of the third parties, whose links are contained/embedded in the Services. It is hereby clarified that Mothercare shall not be held liable for any transaction between you and any such third parties.

    11. You understand that on your registration as a User or on your purchase of Products on the Platforms, you may receive text messages (including through internet-based mobile messaging) and/or emails from Mothercare on your registered mobile number and/or email address. These messages and/or emails could relate inter alia to your registration, Mothercare’s acceptance or rejection of your offer to purchase a Product, payment information, Product despatch information, information pertaining to other activities you carry out on the Platforms and information pertaining to the promotions that are undertaken by Mothercare (or third parties in connection with the Platforms) from time to time. It is specifically clarified that a text message and/or an email confirming the receipt of your order is not an acceptance from Mothercare that the Product will be delivered. Mothercare’s acceptance to your offer to purchase shall occur and conclude only when the products have been despatched by Mothercare and a text message and/or email confirming such despatch has been sent to you. Mothercare, at all times, reserves the right to limit the quantity of items in, or cancel an order prior to despatch. 

    12. Any communication from Mothercare shall be sent only to your registered mobile number and/or email address or such other contact number or email address that you may designate, for any particular transaction. You shall be solely responsible to update your registered mobile number and/or email address on the Platforms in the event there is a change. Further, Mothercare may also send you notifications and reminders with respect to scheduled deliveries of the purchased Products. While Mothercare shall make every endeavour to share prompt reminders and notifications relating to the delivery of purchased Products with you, Mothercare shall not be held liable for any failure to send such notifications or reminders to you.

    13. Mothercare may, at any time and without having to service any prior notice to you: (i) upgrade, update, change, modify, or improve the Services or a part of the Services in a manner it may deem fit, and (ii) change the contents of the Terms of Use in substance, or as to procedure or otherwise; in each case which will be applicable to all Users. You hereby agree that this is in the fairness of things given the nature of the business and its operations and you will abide by them. As such, you must keep yourself updated at all times and review the terms of the Terms of Use from time to time. Such changes shall be made applicable when they are posted. Mothercare may also alter or remove any content from the Platforms without notice.

    14. While Mothercare shall make reasonable endeavours to maintain high standards of security and shall provide the Services by using reasonable efforts, Mothercare shall not be liable for any interruption that may be caused to your access or use of the Services.

    15. Access to and registration on the Platforms is free of cost. Although unlikely, Mothercare may modify the Fee, Payment and Promotions Policy to include a fee on access and browsing of the Platforms, or for use of any new service introduced by Mothercare without serving prior notice on the Users.

    16. The Services included on or otherwise made available to the Users through the Platforms are provided on an “as is” and “as available” basis without any representations or warranties, express or implied, except if otherwise specified in writing. Mothercare does not covenant or warrant that:

      1. the Services will be made available at all times;

      2. the Mothercare Content available on the Platforms is complete, true, accurate or non-misleading; and

      3. the Products are of specified merchantability, merchantable quality and fit for use for a particular purpose.

      The User hereby affirms that the information provided by him / her is true, correct and complete to the best of his / her knowledge and belief. The User agrees and understands that he / she will be solely responsible in the event of any inaccuracy or deviation therefrom at a later stage.

  3. User Covenants and Obligations

    1. As mandated under the provisions of Regulation 3(2) of the IG Rules, Mothercare hereby informs you that you are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing any information that:

      1. belongs to another person and to which you do not have any right;

      2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;

      3. harms minors in any way;

      4. infringes any patent, trademark, copyright or other proprietary rights;

      5. violates any law for the time being in force;

      6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

      7. impersonates or defames another person; or

      8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.

    2. You are also prohibited from:

      1. violating or attempting to violate the integrity or security of the Platforms or the Mothercare Content;

      2. transmitting any information on or through the Platforms that is disruptive or competitive to the provision of Services by Mothercare;

      3. intentionally submitting on the Platforms, false or inaccurate information;

      4. using any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs, Easter eggs, cancel bots, intelligent agents, etc.) to navigate or search the Platforms;

      5. attempting to decipher, decompile, disassemble or reverse engineer any part of the Platforms; or

      6. copying or duplicating in any manner any of the Mothercare Content.

    3. You are also obligated to:

      1. refrain from acquiring any ownership rights by downloading the Mothercare Content;

      2. read the Terms of Use and agree to accept the terms and conditions set out therein;

      3. refrain from copying or modifying the Mothercare Content available on the Platforms for any purpose;

      4. comply with all applicable laws in connection with your use of the Platforms;

      5. not refuse the delivery of purchased Products except when damages and deficiencies can be identified upfront at the time of delivery; and

      6. use the Products for personal, non-commercial use.

    4. You hereby authorise Mothercare to declare and provide declarations to any Governmental authority on request on your behalf, including that the Products ordered by you are for personal, non-commercial use.

    5. Mothercare may disclose or transfer information provided by you to its affiliates in India and other countries, and you hereby consent to such transfer. In terms of the SPI Rules, Mothercare can transfer sensitive personal data or information to any other body corporate or a person that ensures the same level of data protection that is adhered to by Mothercare as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between Mothercare or any person on its behalf and the User or where you have consented to such data transfer.

  4. Third Party Information

    1. All information in relation to third parties as available on the Platforms (collectively referred to as “Third Party Information”) are provided solely for your reference. Mothercare is not endorsing the Third Party Information and is not responsible for any errors and representation nor is it associated with it and you shall access the Third Party Information at your own risk.

    2. Further, it is up to you to take sufficient precautions to ensure that whatever links you select, whether from the Platforms, or other Services, is free of such items such as, but not limited to, viruses, worms, Trojan horses, defects and other items of a destructive nature.

  5. Intellectual Property Rights

    1. All the intellectual property used on the Platforms by Mothercare, including the Mothercare Content, shall remain the property of Mothercare, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or of any third party hosting such intellectual property on the Platforms. Except as provided in the Terms of Use, the materials may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission of Mothercare, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or any third party hosting such material on the Platforms, as the case may be.

    2. If you believe that your intellectual property rights have been used in a way that raises concerns of infringement, please write to us at [email protected] and let us know of your concerns.

  6. Unlawful or Prohibited Use

    You warrant to Mothercare that you will comply with all applicable laws, statutes, ordinances and regulations regarding the use of the Services and any other related activities. You further warrant that you will not use the Platforms in any way prohibited by terms contained in the Terms of Use or under applicable law.

  7. Liability

    1. You acknowledge and undertake that you are accessing the Services and purchasing the Products at your own risk and that you are using prudent judgment before placing an order for a Product or availing any Services through the Platforms. Mothercare shall, at no point, be held liable or responsible for any representations or warranties in relation to the Products. Refund of the price paid for the purchase of a Product or replacement thereof shall be governed by the Return and Refund Policy which may be accessed here.

    2. Mothercare does not provide or make any representation, warranty or guarantee, express or implied about the Platforms, Products or the Services, and all implied warranties under law or contract are to the maximum extent possible hereby disclaimed.

    3. The maximum aggregate liability of Mothercare, in respect of all Services provided, and all transactions undertaken by the User by using the Services, shall be limited to a maximum of INR 1,000 (Indian Rupees one thousand).

  8. Indemnity

    You hereby agree to indemnify and hold harmless Mothercare , its affiliates, officers, directors, employees, consultants, licensors, agents and representatives from any and all claims, losses, damages, and/or costs (including reasonable attorney fees and costs) arising from (i) your access to or use of the Services or Products, (ii) violation of the Terms of Use, (iii) infringement, or infringement by any other user of your account with Mothercare, (iv) action or inaction on behalf of Mothercare ’s third party affiliates, manufacturers, vendors, suppliers and logistic partners in providing services; and (v) infringement of any intellectual property or other right of any person or entity. Mothercare shall notify you promptly of such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide Mothercare with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage or cost.

  9. Grievance Officer

    In accordance with the provisions of the SPI Rules, any grievances which you may have with respect to the information shared by you with Mothercare hereunder and its treatment, may be directed by you to the grievance officer of Mothercare at [email protected] or at the below mentioned coordinates:

    Name: Atul Pandey

    Email Address: [email protected]

    Postal Address: Reliance Brands Limited 8th Floor, Maker Towers E, Cuffe Parade Mumbai-400005

    Designation: Grievance Officer

  10. Nodal Officer

    Name: Karandeep H Singh

    Email Address: [email protected]

    Designation: Nodal Officer

  11. Severability

    If any provision of the Terms of Use is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision and the remaining part of such provision and all other provisions of the Terms of Use shall continue to be in full force and effect.

  12. Term and Termination

    1. The Terms of Use will remain in full force and effect while you use any Service in any form or capacity.

    2. Mothercare reserves the right to terminate its Services provided to you in the event of breach of any terms contained in the Terms of Use, misrepresentation of information, any unlawful activity or if Mothercare is unable to verify or authenticate any information you submit to it.

    3. The User may terminate the Terms of Use at any time, provided that the User discontinues any further use of the Platforms or Services.

    4. It is specifically clarified that any termination of the Terms of Use by a User shall not cancel the User’s obligation to pay for a Product purchased on the Platforms, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.

    5. Any provision of the Terms of Use which imposes an obligation or creates a right that by its nature will be valid after termination or expiration of the Terms of Use shall survive the termination or expiration of the Terms of Use.

  13. Dispute Resolution and Governing Law

    1. The Terms of Use and any contractual obligation between Mothercare and you under the Terms of Use shall be governed by the laws of India, subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

    2. All disputes will be subject to arbitration at Mumbai, Maharashtra in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in the English language. Mothercare and the disputing User shall be entitled to appoint 1 (one) arbitrator each and the 2 (two) arbitrators so appointed will jointly appoint the 3rd(third) arbitrator.

    3. Arbitration awards shall be reasoned awards and shall be final and binding on Mothercare and the disputing User, and shall be enforceable in any court of competent jurisdiction.

  14. Waiver

    Mothercare’s failure to enforce any provision of the Terms of Use or respond to a breach by a User or User shall in no way imply a waiver of Mothercare’s right to subsequently enforce any provision of the terms of the Terms of Use or to act with respect to similar breaches by a User or User.

  15. Notices

    All notices and communications shall be in writing, in English and shall be deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent by email, with due acknowledgment or complete transmission to the following address:

    Postal Address:Reliance Brands Limited 8th Floor, Maker Towers E, Cuffe Parade Mumbai-400005

    Phone Number: 022 35553325

    Email Address: [email protected]

  16. Interpretation

    1. Headings, subheadings, titles, subtitles to clauses, sub-clauses and paragraphs are for information only and shall not form part of the operative provisions of the Terms of Use and shall be ignored in construing the same.

    2. Words denoting the singular shall include the plural and words denoting any gender shall include all genders.

    3. The words “include” and “including” are to be construed without limitation.

  17. GSTIN Information

    NameStateGST NumberAddress
    Reliance Brands Limited Andhra Pradesh 37AADCR7395F2ZY C 51 Yard, Plot No.9, Road no 8,APIIC IDA Park,Thammavaram Village,,Vakalpudi, Kakinada, Dist. East Godavari,-533005
    Reliance Brands Limited Assam 18AADCR7395F1ZZ 1,Bijay Cresent,GS Road,Rukminigaon, Six Mile,,,Assam-781005
    Reliance Brands Limited Bihar 10AADCR7395F1ZF Plot no 210 & 233 Dudheshwar Nath Complex,Khata no 71 & 200, Bailey Road,Rupaspur,,Patna-800014
    Reliance Brands Limited Chandigarh 04AADCR7395F1Z8 Unit No.3,34 &39,Ground Floor,Plot No. 178-178-A,,Industrial & Business Park, Phase-1,Chandigarh-160002
    Reliance Brands Limited Chattisgarh 22AADCR7395F1ZA Office no 401 to 405 4th floor,office block Ambuja City Centre,vidhan sabha Road,Mowa,Raipur-492007
    Reliance Brands Limited Delhi 07AADCR7395F1Z2 10th FloorInternational Trade Tower,Nehru Place,New Delhi,,South Delhi-110019
    Reliance Brands Limited Goa 30AADCR7395F1ZD RCITPL Premises,Ground Floor CMM Arena,Renovadi,Merces,,North Goa-403005
    Reliance Brands Limited Gujarat 24AADCR7395F1Z6 FF101,Saffron,Panchwati 5 Rasta,,Near Bank of Baroda Ambawadi,Ahmedabad-380006
    Reliance Brands Limited Haryana 06AADCR7395F1Z4 DRS Commercial Center17th Milestone,Gurgaon Pataudi Road,,Khawaspur,,Gurgaon-122503
    Reliance Brands Limited Jharkhand 20AADCR7395F1ZE 2nd & 3rd Floor,sandhya Tower,,Purlia Road, Village Konka,P.S. Lalpur,Ranchi,-834001
    Reliance Brands Limited Jammu & Kashmir 01AADCR7395F1ZE 2nd Floor, K.C. Plaza,,Residency Road, Jammu,Jammu and Kashmir,-180001
    Reliance Brands Limited Karnataka 29AADCR7395F1ZW RIL Building NO 62/2RIL Building,Richmond Road,Bangalore,Bangalore-560025
    Reliance Brands Limited Kerala 32AADCR7395F1Z9 29/1338 B,Chandrika Chambers,S A Road,VyttIla Junction,Ernakulam-682019
    Reliance Brands Limited Madhya Pradesh 23AADCR7395F1Z8 Office Block No. 1 3rd Floor,DB City Mall Arera Hills,MP Nagar,Bhopal,Bhopal-462016
    Reliance Brands Limited Meghalaya 17AADCR7395F1Z1 B.M. Tower,Near Fire Bridge,Shillong, East Khasi Hills,-793014
    Reliance Brands Limited Maharashtra 27AADCR7395F1Z0 5TH Floorcourt House,Lokmanya Tilak Marg,Dhobi Talav,Mumbai-400002
    Reliance Brands Limited Orissa 21AADCR7395F1ZC 1st Floor, Wing-A & B, Fortune Tower,Chandrasekharpur,Bhubaneswar,,Khurda-751023
    Reliance Brands Limited Punjab 03AADCR7395F1ZA C-135,Phase-VIII,Industrial Focal Point,Mohali,,SAS Nagar-160071
    Reliance Brands Limited Rajasthan 08AADCR7395F1Z0 Anand Bhwan,Sansar Chand Road,Jaipur,,Jaipur-302001
    Reliance Brands Limited Telangana 36AADCR7395F1Z1 6-3-1090/B, Lake Shore Towers, Rajbhavan Road, Somajiguda,,Hyderabad-500082
    Reliance Brands Limited Tamil Nadu 33AADCR7395F1Z7 89, 5th Floor, A1 Towers,,Dr.Radhakrishnan Salai,Mylapore,,Chennai-600004
    Reliance Brands Limited Uttaranchal 05AADCR7395F1Z6 C/o. Rhea Retail Pvt. Ltd,Shop No. F 27, Pacific Mall,Village - Jakhan, Rajpur Road,Dehradun-248001
    Reliance Brands Limited Uttar Pradesh 09AADCR7395F1ZY Plot No TC 58 & 59V,Eldeco Corporate Chamber 2,Phase I Vibhut Khand,Gomti Nagar,Lucknow-226010
    Reliance Brands Limited West Bengal 19AADCR7395F1ZX 17,18, Plot No. 5, Tower - II,,Godrej Waterside, Block Dp, Sector - V,Electronics Complex, Salt Lake City,North 24 Parganas-700091
    Reliance Brands Limited Maharashtra - ISD 27AADCR7395F2ZZ Court House 5th Floor,Dhobi Talav,,Mumbai-400002