Promotions Terms & Conditions

With a plethora of attractive offers and promotions running on our site, it’s you we want, to be the winner all the way. While every product we host on the site is something we would want to wear ourselves, not each of them is eligible for coupons, promotions or offers. They apply on select merchandise only. You can refer to individual offer eligibilities on a product page, to choose what you like best.

What’s foremost to note is that the maximum amount you could get off on your choice of product depends on the site discount threshold or coupon threshold, which in turn could vary from 41% to 60% or higher or lower. For example, a product on 50% discount – after applying an extra 30% discount may result in total product discount of 60% only.

If you are buying more than one product, the benefit of the coupon discount would collectively apply on all your products, albeit taking into account the individual pricing of each product. You could refer to your purchase invoice to know all the details around the final pricing.

If you choose to return or cancel purchase of any product, the amount that would be refunded to you would be the final product price on your invoice that you may have received after availing all offer benefits. This will, of course, be subject to a sign-off from us after inspecting the returned items.

You would be eligible for the First Purchase Coupon if and only if you are about to make your first-ever buy on the site. However, if you wish to cancel or return your purchase, you will no longer be eligible for availing this offer again.

Please note that Mothercare reserves the right to modify the terms and conditions of any of the promotions offered on the Platforms at any given time.

Now that we have got your attention, we hope you will read on to know more about the attractive offers and promotions we have in store for you. Happy shopping!

  1. About Mothercare

    Rhea Retail Private Limited, a company incorporated under the laws of India, having its registered office at 4th Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002, India ("Mothercare"), offers various retail solutions for parents and young children, including, through its website www.mothercare.in and its mobile and tablet applications ("Platforms"), which inter alia facilitates the purchase of electronics, lifestyle, fashion merchandise and such other products sold by Mothercare ("Products") to the users of the Platforms ("Users").

  2. What is this Mothercare Promotions Policy?

    1. Mothercare from time to time, organises various promotions, contests, offers including discounts, vouchers, coupons, campaigns, and sales with respect to the Products sold on the Platforms. This Mothercare Promotions Policy (“Promotions Policy”), together with the Terms and Conditions, the Privacy Policy, the Fee and Payments Policy, and the Delivery Policy sets out Mothercare’s procedures and policies in offering promotions, contests, offers, discounts, vouchers, coupons, campaigns and sales conducted by it on the Platforms from time to time (“Promotions”). In addition to this Promotions Policy, any return of the Products by Users shall also be governed by, and be subject to the terms and conditions set out under Mothercare’s Return and Refund Policy.

    2. Users are required to peruse and understand the terms of this Promotions Policy. If you do not agree to the terms contained in this Promotions Policy, you are advised not to accept the Terms of Use and may forthwith leave the Platforms. The terms contained in this Promotions Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms. If there is any conflict between the Promotions Policy and any other policies of Mothercare, the Promotions Policy shall prevail.

  3. General Terms of Promotions

    1. Mothercare may, from time to time offer various Promotions to its Users to create, encourage and sustain User interest in the Products. It is specifically clarified that all discounts offered by Mothercare as a part of its Promotions on the Products shall exclude all convenience charges including charges that may accrue on the delivery of the Products to the Users, if any.

    2. Mothercare reserves the right to introduce the Promotions (individually or collectively) at intervals of its choice. While the general terms of this Promotions Policy set out Mothercare’s terms and conditions governing all of its Promotions, Mothercare may also provide separate terms governing each one of its Promotions. While choosing to participate in the Promotions, the Users are, apart from this Promotions Policy, requested to peruse and understand the terms which govern individual Promotions. Mothercare may, at any time and without having to service any prior notice to the User, modify or delete its Promotions or the terms and conditions governing such Promotions.

    3. Mothercare may provide the Promotions on a select range or on all of its Products. The Promotions may also be applicable on any, or certain specific purchases carried out by the User on the Platforms. Further, without having to service any notice on the User, Mothercare may withdraw all, or a part of its Promotions from the Platforms.

    4. During the term of the Promotions, Mothercare may offer the following offers on select Products on the Platforms: (a) Trade Discounts, and (b) Coupon Discounts (together, the “Discounts”). Notwithstanding the term of the Promotions, the Promotions will be operational only until stocks last, and Mothercare shall reserve the unconditional right to modify, suspend, or cancel any promotion any time.

    5. Trade discounts are regular discounts which are provided by Mothercare for the benefit of Users from time to time. The trade discounts are independent of any Promotions, and will be extended to only a select range of Products as indicated on the Platforms (“Trade Discounts”). The Trade Discounts shall offer discounts up to a certain percentage on the maximum-retail price (“MRP”) of the Products, and the User will only be required to pay the MRP of the Product as reduced by the amount of Trade Discount (“List Price”). The range of Trade Discounts offered on a Product may increase or decrease at any time during the term of the Promotions at the sole discretion of Mothercare, and Mothercare shall not be required to serve a prior written notice intimating such change in the range of discounts to the Users.

    6. In addition to the Trade Discounts, Mothercare will also offer discount vouchers or coupon discounts on a select range of Products as indicated on the Platforms (“Coupon Discounts”). All Products available for sale on the Coupon Discount, may not necessarily have an applicable Trade Discount, and any combination thereof with Trade Discounts shall be at the sole discretion of Mothercare.

    7. From time to time, Mothercare will also offer discount for Products under the Buy X Get Y Offer (“BX GY Offer”), under which upon purchase of a certain quantity of Products (“X”), Users will be offered a 100% discount on the List Price of certain other quantity of Products (“Y”), such discount being applicable to Products with the lowest List Price amongst the chosen Products. The benefit availed by a User from the discounted Products would be apportioned amongst the Products purchased on a weighted average basis. Accordingly, in case of return of any Product purchased under the BX GY Offer, the refund payable by Mothercare on such Product would be the value of the Product calculated on a weighted average basis. The number and catalogue of Products available under the BX GY Offer will be displayed on the Platforms from time to time, at its sole discretion.

    8. From time to time, Mothercare will also offer discounts for Products under the Buy A at B offer (“BA AB Offer”), under which upon purchase of a certain quantity of Products (“A”), Users will be offered the bundle of products at a pre-decided bundle price (“B”). The benefit availed by a User from the bundled promotion would be apportioned amongst the Products purchased on a weighted average basis. Accordingly, in case of return of any Product purchased under the BA AB Offer, the refund payable by Mothercare on such Product would be the value of the Product calculated on a weighted average basis. The number and catalogue of Products available under the BA AB Offer will be displayed on the Platforms from time to time, at Mothercare’s sole discretion.

    9. Notwithstanding anything to the contrary in the Promotions Policy, a User shall at no time during the term of the Promotions, be eligible to receive Discounts on a Product which cumulatively exceed 60% of the MRP of such Product. If the User attempts to purchase any Product on the Platforms for which applicable Discounts cumulatively exceed 60% of the MRP of such Product, Mothercare will automatically reduce the amount of Discounts on such Product to 60% of the MRP of such Product.

    10. If Mothercare partners with any third party in connection with a promotion, any terms and conditions of such promotion provided by the third party will also be applicable on such promotion.

    11. Mothercare reserves the right to cancel any purchase of the Products carried out using means including, but not limited to, invalid or unauthorized use of Discounts on the Platforms. Mothercare shall at all times have the right to initiate appropriate legal proceedings against any website, entity or individual engaged in unauthorized publication of information pertaining to the Discounts. The Discounts are non-transferable and have no cash value.

    12. Mothercare reserves the right to modify the terms and conditions of any of the promotions offered on the Platforms at any time without assigning any reasons, and without any prior intimation to the Users.

    13. Cancellation of Products: Subject to paragraph 3.2 of Mothercare’s Return and Refund Policy, if a User intends to cancel the purchase of a Product offered through a Promotion, and such cancellation has been accepted by Mothercare, such User shall be entitled to a refund of the exact amount paid by the User for purchase of such Product or Products on the Platforms. By way of an illustration:

      1. A User’s order reflects the purchase of a single Product whose MRP is INR 2,000, with a Trade Discount of 20%, and a Coupon Discount of 20%, and the User makes an online payment of a sum of INR 1,280 at the time of placing the order on the Platforms. Upon cancellation of the Product in accordance with the Promotions Policy, the User will be entitled to a refund of INR 1,280. If the User had opted for ‘Cash on Delivery’ as the preferred mode of payment, the User will not be entitled to any refund upon cancellation.

      2. A User’s order reflects the purchase of two Products: (a) the first Product whose MRP is INR 2,000, with a Trade Discount of 20%, and a Coupon Discount of 20%, totalling up to INR 1,280, and (b) the second Product whose MRP is INR 1,500, with no applicable Discounts. The User makes payment of a total amount of INR 2,780 through credit card at the time of placing the order on the Platforms. Upon cancellation of the first Product in accordance with the Promotions Policy, the User will be entitled to a refund of INR 1,280. Upon cancellation of the second Product in accordance with the Promotions Policy, the User will be entitled to a refund of INR 1,500. Upon cancellation of both the Products in accordance with the Promotions Policy, the User will be entitled to a refund of INR 2,780.

    14. Return of Products: Subject to paragraph 3 of Mothercare’s Return and Refund Policy, if a User desires to return a Product or Products which have been purchased during the term of a Promotion, and such return has been accepted by Mothercare, the User shall be entitled to a refund of the exact amount paid by the User for purchase of the Product or Products on the Platforms. By way of an illustration:

      1. A User’s order reflects the purchase of a single Product whose MRP is INR 2,000, with a Trade Discount of 20%, and a Coupon Discount of 20%, and the User pays a sum of INR 1,280 for purchase of the Product. Upon return of the Product in accordance with the Promotions Policy, the User will be entitled to a refund of INR 1,280.

      2. A User’s order reflects the purchase of two Products: (a) the first Product whose MRP is INR 2,000, with a Trade Discount of 20%, and a Coupon Discount of 20%, totalling up to INR 1,280, and (b) the second Product whose MRP is INR 1,500, with no applicable Discounts. Upon return of the first Product in accordance with the Promotions Policy, the User will be entitled to a refund of INR 1,280. Upon return of the second Product in accordance with the Promotions Policy, the User will be entitled to a refund of INR 1,500. Upon return of both the Products in accordance with the Promotions Policy, the User will be entitled to a refund of INR 2,780.

    15. As a part of the Promotions, Mothercare offers end of season sales from time to time (“EOS Sales”) which shall subsist only until stocks offered for EOS Sales last. The EOS Sales shall offer discounts on the MRP up to a certain percentage on select merchandise. The range of discounts offered on a Product or the Products may increase or decrease at any time during the EOS Sales at the sole discretion of Mothercare and Mothercare shall not be required to serve a prior written notice intimating such change in the range of discounts to the Users.

    16. Promotions may be combined only at the sole discretion of Mothercare. All Promotions are non-transferable and have no cash value. Without having to service a prior notice on the User, Mothercare reserves the sole right to extend or terminate the Promotions.

    17. If the performance of Mothercare in respect of any of the promotions is prevented or delayed due to circumstances including but not limited to the incidence of computer viruses, tampering, unauthorized intervention, interception, fraud, technical failures, floods, fires, accidents, earthquakes, riots, explosions, wars, hostilities, acts of government or other circumstances of a similar nature beyond the control of Mothercare, Mothercare shall not be liable for the consequences of such non-performance.

    18. By the User’s participation in the Promotions, the User agreed to indemnify and hold harmless Mothercare, its affiliates, officers, directors, employees, consultants, licensors, agents and representatives from any and all claims including reasonable attorney fees and costs arising out of the User’s participation in the Promotions.

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